PLEASE READ THESE TERMS OF SERVICE CAREFULLY AND CONSIDER WHETHER YOU HAVE ANY MISUNDERSTANDING OF THE TERMS OF SERVICE.
ONCE YOU HAVE INDICATED YOUR CONSENT TO THE TERMS OF SERVICE (INCLUDING BY SIGNING THIS PROPOSAL), YOU THEREBY ACCEPT THESE TERMS OF SERVICE AND ENTER INTO A LEGALLY BINDING TERMS WITH US GOVERNING THE TERMS AND CONDITIONS OF GRANTING THE ACCESS TO THE SOFTWARE (AS DEFINED BELOW) TO YOU AND YOUR USE OF THE SOFTWARE.
IF YOU DISAGREE WITH ANY OF THE PROVISIONS OF THESE TERMS OF SERVICE OR DO NOT UNDERSTAND IT IN FULL, PLEASE DO NOT AGREE WITH THESE TERMS OF SERVICE AND IMMEDIATELY CEASE TO USE THE SOFTWARE IN CASE YOU HAVE ALREADY STARTED TO USE IT (UNLESS YOU UNDERSTAND THE TERMS AND AGREE WITH IT). YOU MAY ADDRESS ALL OF YOUR QUESTIONS OR CONCERNS IN CONNECTION WITH THE TERMS OF SERVICE TO US VIA E-MAIL: SUPPORT@DIGINK.IO; OR AT THE FOLLOWING PHYSICAL ADDRESS: OXINUS HOLDING LIMITED, 2406 REDCO-WORK07, 24, AL SILA TOWER, ABU DHABI GLOBAL MARKET SQUARE, AL MARYAH ISLAND, ABU DHABI, UNITED ARAB EMIRATES.
1.1. These terms of service (“Terms”) governs you, being Customer (as defined below), use of the Software, and how we, Oxinus Holding Limited, a company duly incorporated under the laws of Abu Dhabi Global Market, commercial license № 000009040, having registered address: 2406ResCo-work07, 24, Al Sila Tower, Abu Dhabi Global Market Square, Al Maryah Island, Abu Dhabi, United Arab Emirates (hereinafter referred to as “Service Provider” or “Oxinus”); and, provide services related to the Platform.
1.2. Using the Software and any and all associated program interfaces and (or) applications, you acknowledge and consent that:
1.2.1. you have the right, capacity and authority to accept these Terms;
1.2.2. you have read and understood these Terms;
1.2.3. you have no objections with regard to the policies and practices outlined in these Terms;
1.2.4. you are bound by these Terms, along with any additional policies, including the Privacy Policy, as well as the terms of any campaigns or additional services that Platform may make available to you from time to time, even if not explicitly referenced in these Terms. If you disagree with any part of these Terms or if these Terms conflict with the laws applicable in country of your residence or citizenship, or if you are not willing to accept these Terms in full, you should not use Platform and must cease using them immediately;
1.2.5. We may update these Terms from time to time. The revised Terms will take effect when posted at digink.io, unless otherwise specified. Continued use of the Software after such updates will be considered as acceptance of the revised Policy. We may notify you of the changes by means other than publication, but we are not obliged to procure such notification.
1.2.6. We process your personal data according to Applicable Laws and our Privacy Policy, minimizing collection to only what is essential for Software functionality and legal compliance. Please find its actual version of the Privacy Policy at digink.io. If you disagree with any of the provisions of the Privacy Policy, or do not understand it in full, please do not give your consent with these Terms and Privacy Policy, and immediately cease to use the Software, if you have already started such use.
1.3. For the purpose of these Terms, “Service Provider”, “we”, “us” and “our” refers to Oxinus, and “you” or “Customer” refers to you as identified in the engagement letter, which is an integral part of these Terms. Both Oxinus and Customer collectively referred to as the “Parties” and individually as the “Party”.
2. DEFINITIONS AND INTERPRETATION
2.1. “AED” means the United Arab Emirates Dirham.
2.2. “Authorised Users” means users authorised by the Customer to use Software in accordance with the terms of this Agreement.
2.3. “Applicable Law” has a meaning ascribed to it in clause 19.1.
2.4. “Business Day” means a day (other than Saturday, Sunday, or a public holiday) on which banks are open for business in Abu Dhabi, United Arab Emirates.
2.5. “Claims” means any Third-Party claim, demand, charge, action, allegation, action, demand, proceeding, suit, or any other causes of action.
2.6. “Confidential Information” has a meaning ascribed to it in clause 10.1.
2.7. “Intellectual Property” means patents, utility models, rights to inventions, copyright and related rights, trademarks and service marks, trade names and domain names, rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to preserve the confidentiality of information (including know-how and trade secrets) and any other intellectual property rights, whether registered or not, including all applications for (and rights to apply for and be granted), renewals, modifications or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist, now or in the future, in any part of the world.
2.8. “Liabilities” means liabilities, damages, and Claims, fines, penalties, sanctions, and all related costs (including, but not limited to, reasonable cost of notice to individuals and other credit monitoring and credit restoration charges) and expenses (including, but not limited to, reasonable legal and attorney’s fees and disbursements and costs and expenses of investigation and litigation, and costs of settlement, judgment, interest, and penalties.
2.9. “Modification” means any change, enhancement, update, customization, correction, patch, integration, configuration, migration, or other alteration made to the components, modules, interfaces, documentation, data schemas, build scripts, deployment configurations, runtime configurations, libraries, third-party dependencies, or delivered artifacts of the Software.
2.10.“Services” has a meaning ascribed to it in clause 3.1.
2.11.“Software” or “Platform” means DIGINK is a secure digital signature platform that replaces manual approvals with encrypted, trackable signing workflows. Users can upload documents, assign signing roles, add fillable fields, and send for signature - all from a unified dashboard. Every action is logged, with reminders, real-time status updates, and a full audit trail ensuring speed, traceability, and control. as described in detail in Schedule 1.
2.12.“Support Services” means, in respect of the Software, the support services provided by Oxinus to the Customer as described in the Schedule 2;
2.13.“Third Party” means any Person who is not a signatory to these Terms.
Interpretation
Except where the context requires otherwise, these Terms will be interpreted as follows:
(A) Clause, Schedule and paragraph headings shall not affect the interpretation of these Terms.
(B) A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time.
(C) Unless the context otherwise requires, a reference to one gender includes a reference to the other genders.
(D) Any words following the terms including, include, in particular, for example or any similar expression shall be interpreted as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
(E) In the case of conflict or ambiguity between any provision contained in the body of these Terms and any provision contained in the schedules, the provision in the body of these Terms shall take precedence.
(F) Unless the context otherwise requires, words in the singular include the plural and, in the plural, include the singular.
(G) A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality) and that person's personal representatives, successors and permitted assigns.
(H) The Schedules form part of these Terms and shall have effect as if set out in full in the body of these Terms. Any reference to these Terms includes the Schedules.
3. SCOPE OF SERVICES
3.1. The Parties hereby agree that Oxinus shall provide Customer with access to the Software and provide Support Services in accordance with the provisions of Schedule 2 (“Services”).
3.2. Within 5 Business Days after signing of these Terms Oxinus shall confirm the availability of the Services and start the provision of it.
3.3. The Customer acknowledges that use of the Services is at all times subject to the Customer’s compliance with these Terms (including all minimum system requirements).
3.4. The Customer acknowledges that the Services do not include:
3.4.1. any services, systems or equipment required to access the internet and/or transmit data (and all associated costs and expenses incurred by the Customer in this regard in connection with use of the Services are the responsibility of the Customer);
3.4.2. data back up or disaster recovery facilities (and the Customer shall ensure it at all times maintains backups of all Customer Data according to its requirements); or
3.4.3. legal, accounting or other professional or regulated services and that, except as expressly stated in these Terms, no assurance is given that the Services will comply with or satisfy any legal or regulatory obligation of any person.
4. AUTHORISED USERS
4.1. Authorised Users shall comply with the following criteria:
4.1.1. Only individuals expressly designated by the Customer and provisioned with unique credentials may access and use the Software for the Customer’s internal business purposes. Authorized Users must comply with this Agreement, the Supplier’s acceptable-use policies, and applicable laws. The Customer is responsible for all acts and omissions of its Authorized Users.
4.2. The Customer shall ensure that only Authorised Users use the Services and that such use is at all times in accordance with these Terms.
4.3. The Customer shall keep a list of all Authorised Users and shall notify the Oxinus within 5 Business Days if any updates to any list of Authorised Users are made.
4.4. The Customer shall ensure that the number of Authorised Users do not exceed the number of Purchased Authorised User Accounts at any time. The Customer is entitled to remove any individual as an Authorised User and replace them with another individual in accordance with the terms of these Terms, but Authorised User accounts cannot be shared or used by more than one individual at the same time.
4.5. Without prejudice to any other right or remedy of the Oxinus, in the event the Customer is in breach of clause 4.4, the Customer shall be liable to pay for the number of Authorised Users above the number of Purchased Authorised User Accounts for that Subscribed Service for the relevant period during which usage was exceeded.
4.6. The Customer shall:
4.6.1. be liable for the acts and omissions of the Authorised Users and the Authorised Affiliates as if they were its own;
4.6.2. only provide Authorised Users with access to the Services via digink.io provided by the Oxinus and shall not provide access to (or permit access by) anyone other than an Authorised User; and
4.6.3. procure that each Authorised User (and each Authorised Affiliate) is aware of, and complies with, the obligations and restrictions imposed on the Customer under these Terms, including all obligations and restrictions relating to the Oxinus’ Confidential Information.
4.7. The Customer warrants and represents that it, and all Authorised Users and all others acting on its or their behalf, shall keep confidential and not share with any third party their password or access details for any Subscribed Service.
4.8. The Customer shall (and shall ensure all Authorised Users shall) at all times comply with the provisions of these Terms.
4.9. The Customer shall comply (and shall ensure all Authorised Users comply) with all applicable laws, rules, and regulations that apply to the Services and shall not export or re-export, directly or indirectly, separately or as a part of a system, the Software outside of the United Arab Emirates.
4.10. Clauses 4.6 to 4.9 (inclusive) shall survive termination or expiry of these Terms.
5. CUSTOMER’S OBLIGATIONS
5.1. You are obliged to use Software strictly in accordance with these Terms. You must not sell, lease, or grant access to the Software to third-parties, nor transfer or delegate your access to the Software. Any attempt to do so may result in suspension or termination of the provision of Services.
5.2. You are required to provide accurate, truthful, and up-to-date information and to promptly supply any additional information or documentation that we may request.
5.3. You are restricted to creating and using only the number of accounts set out in the engagement letter. Registration of another account may result in suspension or termination of the provision of Services.
5.4. You must not use any software or mechanisms designed to disrupt, damage, interfere or deceive the Software, obtain an unfair advantage with its functionality and (or) engage in any fraudulent activities against us or Software. Any attempts to manipulate the Software for personal gain or to interfere with its proper functionality will be considered as a violation of these Terms and may result in suspension, termination, or restriction of Services.
5.5. You are forbidden from copying, distributing, selling, or modifying content, or engaging in any form of unauthorised use, including reverse engineering or publishing Software.
5.6. Customers shall be responsible for the payment of all fees or charges arising from Services provided.
6. FEES, CHARGES, AND EXPENSES
6.1. Any invoice issued by Oxinus shall become binding upon being received by the Customer. Any invoice shall be paid by the Customer within 5 Business Days after it has been received.
6.2. Payment is due in AED, unless otherwise stated, and shall be made to the bank requisites stated on the invoice.
6.3. Prices for Services are exclusive of VAT and, where applicable, any additional or substitute taxes, levies, imposts, duties, fees or charges whatsoever and whenever, all of which shall be paid by the Customer.
7. DELIVERY OF SERVICES
7.1. Oxinus shall deliver the Services in accordance with these Terms.
7.2. Title to any tangible items, including hardware or equipment used or delivered by Oxinus (if applicable), shall remain with Oxinus. Customers shall, however, retain a perpetual, royalty-free, non-transferable right to use any deliverables.
7.3. Each Party shall be fully responsible for legal and Intellectual Property issues arising from any third-party content or materials provided by such Party for the Services.
8. SUSPENSION OF SERVICES
8.1. Oxinus may, at its sole discretion, elect to suspend any or all Services if:
8.1.1. Customer is in breach of any of its obligations under these Terms;
8.1.2. such suspension is for the purpose of carrying out scheduled or emergency maintenance, provided that prior reasonable notice is given to Customer;
8.1.3. such suspension is in accordance with an order, instruction or request of government, an emergency service organisation or other competent administrative authority or is a result of Oxinus otherwise losing its authorisation to provide the Service(s) as per Applicable Law; or
8.1.4 Customer files for bankruptcy or reorganisation or fails to discharge an involuntary petition therefore within 30 Business Days after filing.
8.2. Exercise by the Service Provider of its right of suspension under this paragraph shall not function as a waiver of any right of termination Service Provider may have under these Terms.
8.3. If Services have been suspended pursuant to clause 8.1.2, Service Provider shall re-establish such Service as soon as reasonably possible.
9. LICENSE AND INTELLECTUAL PROPERTY
9.1. Oxinus hereby grants the Customer a non-exclusive, non-transferable, revocable licence to use the Software strictly for internal business operations.
9.2. Customers may use the Software in accordance with its intended functionality and only for the purposes described in Schedule 3. This permitted use includes installation, local execution, and interaction with the Software’s interface and outputs. Any use beyond the scope defined herein requires the Oxinus’ prior written consent.
9.3. Customer shall not, and shall not permit any third party to:
9.3.1. copy, reproduce, duplicate, or create derivative works of the Software in whole or in part;
9.3.2. license, sublicense, assign, rent, lease, sell, transfer, disclose, or otherwise make the Software available to any third party;
9.3.3. merge or integrate the Software with other software without the Oxinus’ prior written consent;
9.3.4. reverse engineer, decompile, disassemble, translate, or otherwise attempt to discover the source code, algorithms, or architecture of the Software, except to the extent expressly permitted by applicable law and then only upon prior written notice to the Oxinus;
9.3.5. bypass, disable, or interfere with security, license enforcement, or usage restriction features of the Software;
9.3.6. use the Software in shared hosting, timesharing, outsourcing, or commercial hosting environment;
9.3.7. remove or obscure proprietary notices, trademarks, or copyright statements appearing in the Software.
Any unauthorised use of the Software shall result in immediate termination of the license rights granted herein, without prejudice to the Oxinus’ right to claim damages, injunctive relief, or other remedies under Applicable Law.
9.4. The Software, in all its forms (including source code, object code, graphical user interface, application programming interfaces, configuration files, database structures, documentation, user manuals, license keys, updates, patches, enhancements, and derivative works and Modifications), is and shall remain the exclusive property of Oxinus.
9.5. Both Oxinus and Customer shall retain ownership of any Intellectual Property that was developed by them independently prior to, or outside the scope of, these Terms.
9.6. For the avoidance of doubt Customers have no right to sublicense the Platform.
10. CONFIDENTIALITY
10.1. Each Party undertakes that it shall not at any time while these Terms are in force, and for a period of 2 years after termination of these Terms, disclose to any person any confidential information concerning these Terms and relations between the Parties (“Confidential Information”).
10.2. Each Party may disclose the other Party's Confidential information:
10.2.1. to its employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of exercising the Party's rights or carrying out its obligations under or in connection with these Terms. Each Party shall ensure that its employees, officers, representatives, contractors, subcontractors or advisers to whom it discloses the other Party's confidential information comply with this paragraph 10; and
10.2.2. as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
10.3. No Party may use any other Party's confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with these Terms
10.4. No Party may refer to another Party or these Terms in any publicity or advertising material without first obtaining written consent of the other Party.
10.5. Notwithstanding anything herein to the contrary, this Clause 10 shall survive the termination of these Terms, including without limitation, survival beyond the period of limitation.
11. REPRESENTATIONS, WARRANTIES AND COVENANTS
11.1. Each Party represents and warrants in respect of itself that:
11.1.1. it has obtained and will maintain all required licenses, registrations, permits, and other authorizations relating to its performance under these Terms;
11.1.2. it is duly organized, validly existing and in good standing;
11.1.3. it has the requisite power and authority to enter into these Terms and grant the rights and perform its obligations as contemplated by these Terms;
11.1.4. the execution, delivery and performance of these Terms and the consummation of the transactions contemplated by these Terms have been duly authorized by any requisite action on the part of such Party;
11.1.5. the execution, delivery and performance by such Party of these Terms does not conflict with, contravene, result in a violation or breach of, or default under (with or without the giving of notice or the lapse of time or both) the charter documents of such Party or Applicable Laws, or order, judgment or decree of any court or other governmental authority to which such Party is a Party or by which it or its assets are bound; and
11.1.6. it is not insolvent or unable to pay its debts nor have any insolvency proceedings of any character, including bankruptcy, receivership, composition or arrangement with creditors, voluntary or involuntary, affecting it, been presented by it, or resolution passed or notice in writing of the same been received by it in this behalf, nor has it appointed, or received or sent any written notice for the appointment of, a liquidator or provisional liquidator or administrator for it or any of its asset.
11.2. Oxinus represents and warrants in respect of itself that:
11.2.1. all Services shall be rendered and delivered:
i. with promptness, due care, skill, and diligence;
ii. in a professional and workmanlike manner in accordance with industry best practices; and
iii. using qualified individuals with suitable training, education, experience, know-how, competence, and skill to perform the Services;
11.2.2. it has the relevant expertise and capability of performing the Services and deploying the Solution, in the manner contemplated under these Terms;
11.2.3. it will comply with all Applicable Laws with respect to its performance of the Services and its obligations under these Terms, including, but not limited to any obtaining and maintaining of necessary permits, registrations, licenses and/or regulatory approvals. Oxinus shall reasonably assist the Customer in responding to consumer requests and in fulfilling the Customer’s other obligations under Applicable Laws and/or regulatory authority;
11.2.4. it has full right, power, and authority to grant to the Customer the licenses, rights, and remedies provided under these Terms, and that the Services and/or the use of such Services, by the Customer does not and will not infringe or violate or misappropriate any Third Party Intellectual Property or proprietary rights, or contractual obligations;
11.3 .Customer represents and warrants in respect of itself that:
11.3.1. All information, specifications, and requirements provided to Oxinus for the Project are accurate, complete, and not misleading;
11.3.2. It will promptly notify Oxinus of any changes to such information that may impact the Project;
11.3.3. It will not unreasonably interfere with Oxinus’ Personnel or operations;
11.3.4. It will provide timely access to facilities, systems, data, and resources necessary for Oxinus to perform its obligations under these Terms;
11.4.Each Party hereby indemnifies other Party against losses arising from the breach of these Terms, negligence, or willful misconduct.
12. TERM AND TERMINATION
12.1. The term of these Terms shall commence on the Effective Date, shall continue for a period of 1 year and subject to auto-renewal on the same conditions, unless terminated by either Party pursuant to the terms of the Terms (“Term”).
12.2. these Terms may be terminated only:
12.2.1. by any party at any time by 30 days written notice to the other;
12.2.2. Immediately if any Party is in material or persistent breach of any of the conditions of these Terms and either that breach is incapable of remedy or the breaching Party shall have failed to remedy that breach within 30 days after receiving written notice requiring it to remedy that breach; and
12.2.3. by Oxinus at its sole discretion by providing 15 calendar days written notice to the Customer.
12.3. Termination of these Terms by either Party in accordance with the rights contained in paragraph 12 shall not affect the accrued rights, remedies, obligations or Liabilities of the Parties existing at termination.
12.4. Upon termination of these Terms for any reason, the Customer shall pay the Service Provider for all Services rendered, deliverables completed, and all reasonable, pre-approved costs and non-cancellable expenses incurred by the Service Provider up to the effective date of termination.
13. LIMITATION OF LIABILITY
13.1. To the maximum extent permitted by Applicable Law, Each Party aggregate liability for all losses, claims, damages, Liabilities, or expenses (including legal fees) arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount invoiced by Oxinus to Customer under these Terms. This limitation applies regardless of the cause of action and shall constitute the maximum liability of the Party under these Terms, except where prohibited by Applicable Law.
13.2. Notwithstanding anything to the contrary in these Terms, Oxinus shall not be liable for any claim of infringement or misappropriation of any Intellectual Property right to the extent such claim arises from:
13.2.1. any data, specifications, instructions, or materials provided by the Customer or its agents;
13.2.2. the combination, operation, or use of the Software with equipment, software, or data not supplied by Oxinus, if such infringement would not have occurred but for such combination, operation, or use; and
13.2.3. the use of a version of the Software that is not the most current version made available by Oxinus, if the infringement could have been avoided by using the latest version.
13.3. EXCEPT AS OTHERWISE SET FORTH HEREUNDER, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER PARTY HEREUNDER FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, STATUTORY, EXEMPLARY, PUNITIVE OR SPECIAL DAMAGES, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE.
14. ENTIRE TERMS
14.1. These Terms contain the whole agreement between the Parties relating to the subject matter hereof and supersede all previous and contemporaneous Terms, promises, assurances and understandings between the Parties relating to that subject matter.
14.2. Each Party acknowledges that in entering into these Terms it does not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms.
14.3. Each Party agrees that it has no claim for innocent or negligent misrepresentation based on any statement in these Terms.
14.4. Nothing in this paragraph 14 shall limit or exclude any liability for fraudulent misrepresentation.
15. VARIATION
15.1. No variation of these Terms shall be effective unless they are in writing and signed by the Parties (or their authorised representatives).
16. SEVERANCE
16.1. If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these Terms.
16.2. If any provision or part-provision of these Terms is deemed deleted under clause 16.1 the Parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.
17. NO PARTNERSHIP OR AGENCY
17.1. Nothing in these Terms is intended to, or shall be deemed to, establish any partnership or joint venture between any of the Parties, constitute any Party the agent of another Party, or authorise any Party to make or enter into any commitments for or on behalf of any other Party.
17.2. Each Party confirms it is acting on its own behalf and not for the benefit of any other person.
18. NOTICES
18.1. Any notice to us in connection with these Terms shall be in English and delivered to us by electronic mail at support@digink.io.
18.2. Any notice to you in connection with these Terms shall be in English and delivered to you at the e-mail address provided by you.
18.3. A notice given by e-mail will be effective upon receipt and shall be deemed to have been received on the next Business Day after being sent by e-mail, if a notice is given by e-mail (as recorded on the device from which the sender sent the e-mail), unless the sender receives an automated message that the e-mail has not been delivered, provided that where delivery occurs outside normal working hours (being 10.00 a.m. to 6.00 p.m. in Abu Dhabi, the United Arab Emirates), the notice shall be deemed to have been received at the start of normal working hours on the next following Business Day.
18.4. We will process your notice as soon as reasonably practicable, but in any event within 15 Business Days from the date of its receipt by us, and will resolve the issue in good faith.
18.5. If the issue remains not resolved by you and us, it is to be resolved as set out in paragraph 19 (“Governing Law and Jurisdiction”) below.
19. GOVERNING LAW AND JURISDICTION
19.1. These Terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and interpreted in accordance with the laws of the Emirate of Abu Dhabi, United Arab Emirates (“Applicable Law”).
19.2. The Parties irrevocably agree that in the event of any dispute arising out of or relating to these Terms, the affected Party shall notify the other Party, and the Parties shall attempt in good faith to resolve the matter within thirty (30) days after the date of the notice. All disputes or claims (not resolved by the good faith discussions) arising out of or in connection with these Terms, including disputes relating to its validity, breach, termination or nullity, shall be finally settled in the courts of the Emirate of Abu Dhabi, United Arab Emirates.
20. MISCELLANEOUS
20.1. No Publicity. Neither Party, without the prior written consent of the other Party, shall use in advertising, publicity or otherwise the names, trade names, service marks, trade dress or logo of such other Party or refer to the existence of these Terms in any press releases, advertising, web sites or materials distributed or made available to prospective customers or other Third Parties.
20.2. Assignment. Neither Party shall assign these Terms or any of its rights and obligations hereunder without the prior written consent of the other Party, and any such attempted assignment shall be null and void.
20.3. Counterparts. These Terms may be executed in any number of counterparts, all of which taken together will constitute one singleTerms amongst the Parties.
20.4. Force Majeure. Neither Party shall be liable for any breach, default or delay in the performance of its obligations hereunder due to any proximate cause beyond its reasonable control, including, terrorist acts, governmental actions, war, riot, natural disasters, fires, floods, elements of nature, earthquakes and other acts of God and provided the non-performing Party is without fault and the default or delay could not have been prevented by reasonable precautions (each event an event of “Force Majeure”). In the event, the Force Majeure event subsists for more than 90 (ninety) days and the Parties hereto are unable to perform and/or discharge its obligations under these Terms, the Parties may mutually decide to terminate these Terms by giving the other Party 60 (sixty) days’ notice.
Digink Refund Policy
Last updated: 16th February, 2026
This Refund Policy governs subscription fees, usage charges, and refund eligibility for Digink (“Digink”, “we”, “our”, or “us”). By subscribing to or using Digink, you agree to this Refund Policy.
1. General Policy
Digink provides access to digital signature and document execution services on a subscription and usage-based basis. Due to the nature of digital services, all payments are non-refundable, except in the limited circumstances expressly described in this policy.
2. Subscription Fees
If you cancel your subscription, access will continue until the end of the current billing cycle.
3. Usage-Based Charges & Document Credits
4. Free Trials & Promotions
5. Exceptional Refunds
Refunds may be considered only under the following circumstances:
All refund requests are subject to:
Digink reserves the right to issue service credits instead of monetary refunds.
6. Third-Party Integrations & Partner Platforms
7. Chargebacks & Disputes
8. Taxes & Fees
9. Changes to This Policy
Digink reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting on our website. Continued use of the service constitutes acceptance of the revised policy.
10. Contact Information
For billing questions or refund requests, contact:
Email: billing@digink.com
Support
Email: support@digink.io